Service
An AI chatbot that answers with your information
We build assistants that answer your customers’ common questions from your own documentation, at any hour, and know when to hand the conversation to your team with the full context.
01What we do
What we do
Website assistants
A lightweight chat on your site that answers about products, lead times, prices or policies from your knowledge base.
WhatsApp and email
The same assistant on WhatsApp Business or in your support inbox, in your brand’s voice.
Answers with sources
The assistant answers only from what is in your documents and shows where it found it; if it doesn’t know, it says so.
Handoff to a person
When the customer asks, or the topic requires it, the conversation moves to your team with a summary and the details already collected.
02Why it matters
Why it matters
Answers at any hour
Simple questions don’t wait for office hours.
Your team on the hard cases
Repeated questions are handled automatically; people handle what needs judgement.
Learn from every question
The questions the assistant can’t answer tell you what is missing from your documentation.
03How we do it
How we do it
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We gather the knowledge
FAQs, terms, catalogue, manuals: we organise them and find the gaps.
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We set the limits
What it can answer, what it can’t, when it hands over, and what data it may ask for.
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We test with real questions
We use your customers’ real questions to evaluate answers before going live.
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We review and improve
We read the first weeks of conversations and adjust content and rules.
04Examples
What we automate
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Order status questions
- Today
- Support answers “where is my order?” dozens of times a day.
- Automated
- The assistant checks the shipment status and replies; only real issues reach the team.
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Pre-sales questions
- Today
- Website enquiries are answered the next day, and some customers never come back.
- Automated
- Instant answers on product, lead times and terms, and a heads-up to sales when someone wants a quote.
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Internal help desk
- Today
- The team asks the same people the same things: holidays, expenses, procedures.
- Automated
- An assistant in Slack answers from the internal handbook and links to the source document.
Examples of the kind of project we do; each one is designed around your process.
Usual tools
- OpenAI
- Claude
- WhatsApp Business
- Zendesk
- Intercom
- Notion
- Google Drive
- n8n
We work with what you already use; this list is only a guide.
05Questions
Frequently asked questions
Can the chatbot make things up?
We keep that to a minimum: the assistant answers from your documents, cites the source and is instructed to say “I don’t know” and hand over when it can’t find the answer. We evaluate it with real questions before launch.
Does it work on WhatsApp?
Yes, through the official WhatsApp Business API. You need a verified business account; we help you with the process.
What happens to conversation data?
We keep only what is needed, for the period we agree, in services covered by a data processing agreement. The chat’s privacy notice is adapted to your case.
06Other services
Other services
Shall we start with your process?
Tell us which task eats your team’s time. In the free audit we tell you what to automate first, with which tools, and what it would cost.